Terms of Service

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Legal Notice

In case of discrepancies, the English version prevails

1. Introduction and Acceptance

Welcome to CLARINA YOUR COMPANION IN LIFE LIMITED, your digital companion for life's journey. These Terms of Service ("Terms") govern your use of our artificial intelligence companion services provided by CLARINA YOUR COMPANION IN LIFE LIMITED ("we," "our," or "us").

Service Provider Information:

Company: CLARINA YOUR COMPANION IN LIFE LIMITED
Address: 59 Downsight Heights, Skerries, CO. Dublin K34 HY88
Email: info@clarina.ai
Tax Reference Number: 4430663NH

By using our services, you agree to:

  • ✅ Be at least 16 years of age
  • ✅ Comply with these Terms and all applicable laws
  • ✅ Provide accurate information when required
  • ✅ Use our services responsibly and ethically

2. Service Description

2.1 What CLARINA YOUR COMPANION IN LIFE LIMITED Offers

CLARINA YOUR COMPANION IN LIFE LIMITED provides an artificial intelligence-powered companion service designed to offer emotional support, conversation, and guidance. Our service includes:

🤖 AI Companion Features

  • Personalized conversations
  • Emotional support and guidance
  • Life coaching and reflection
  • Memory of past conversations

📱 Platform Access

  • Web application interface
  • Mobile-responsive design
  • Secure user accounts
  • Cross-device synchronization

2.2 Service Limitations

⚠️ Important Disclaimers

  • Not Medical Advice: CLARINA YOUR COMPANION IN LIFE LIMITED does not provide medical, psychiatric, or psychological services
  • Not Emergency Service: Do not use for crisis situations - contact emergency services immediately
  • AI Technology: You are interacting with artificial intelligence, not a human professional
  • Complement, Not Replace: Our service supplements but does not replace professional human support

3. User Accounts and Eligibility

3.1 Age Requirements

Minimum Age: You must be at least 16 years old to use our services. This complies with GDPR requirements for Austria, Germany, and Switzerland.

3.2 Account Responsibilities

  • Accurate Information: Provide truthful and current information during registration
  • Account Security: Maintain the confidentiality of your login credentials
  • Personal Use: Your account is for your personal, non-commercial use only
  • Prohibited Sharing: Do not share your account with others or create multiple accounts

3.3 Account Termination

You may terminate your account at any time through your account settings. We may suspend or terminate accounts that violate these Terms or applicable laws.

4. Acceptable Use Policy

4.1 Permitted Uses

✅ You May:

  • Engage in meaningful conversations with your AI companion
  • Seek emotional support and guidance
  • Use our services for personal reflection and growth
  • Access your conversation history and personal data

4.2 Prohibited Uses

❌ You May Not:

  • Use our service for illegal activities or to harm others
  • Attempt to manipulate, hack, or reverse-engineer our AI systems
  • Share explicit, violent, or inappropriate content
  • Use our service to generate spam, misinformation, or harmful content
  • Impersonate others or provide false information
  • Attempt to extract or misuse other users' data
  • Use our service for commercial purposes without authorization

4.3 Content Guidelines

All interactions with CLARINA YOUR COMPANION IN LIFE LIMITED should be respectful and appropriate. We reserve the right to monitor conversations for safety and legal compliance purposes.

5. Subscription and Payment Terms

5.1 Subscription Plan

💎 Premium Service

  • ✅ Unlimited Messages with fair use*
  • ✅ Chat-History - Access all your previous conversations
  • ✅ Dashboard with valuable Insights - Track your wellbeing journey
  • ✅ Customisation of well-being spaces - Personalize your experience
  • ✅ Priority support and enhanced memory
⚖️ Fair Use Policy*

Our unlimited plan is designed with fairness and sustainability in mind. While there's no hard cap on daily messages, fair use ensures that all users enjoy a smooth and high-quality experience. Usage exceeding 150 messages per month may be limited to prevent misuse or overloading the system. This limit allows us to provide an affordable and reliable service for everyone.

🎉 21-Day Free Trial

Experience all premium features risk-free for 21 days

5.2 Payment Terms

  • Billing Cycle: Subscriptions are billed monthly or annually as selected
  • Payment Methods: We accept major credit cards, PayPal, and other approved payment methods
  • Auto-Renewal: Subscriptions automatically renew unless canceled
  • Price Changes: We reserve the right to modify pricing with 30 days advance notice

5.3 Cancellation and Refunds

Cancellation Policy

  • You can cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • You retain access to paid features until the end of your billing period
  • Refunds are provided in accordance with applicable consumer protection laws

6. Intellectual Property Rights

6.1 Our Intellectual Property

CLARINA YOUR COMPANION IN LIFE LIMITED, including our AI models, software, trademarks, logos, and content, is protected by intellectual property laws. You receive a limited, non-exclusive license to use our services as outlined in these Terms.

6.2 Your Content and Data

Your Rights to Your Data

  • You retain ownership of your personal conversations and data
  • You can export your data at any time
  • You can request deletion of your data
  • We process your data only as described in our Privacy Policy

6.3 License for Service Improvement

With your explicit consent, we may use anonymized and aggregated conversation data to improve our AI models and services. This helps us provide better responses and develop new features. You can withdraw this consent at any time.

7. Privacy and Data Protection

Your privacy is fundamental to our service. Our Privacy Policy explains in detail how we collect, use, and protect your personal information.

🔒 Data Security

  • End-to-end encryption for conversations
  • Secure data storage in EU servers
  • Regular security audits
  • GDPR-compliant processing

👤 Your Rights

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data (portability)

8. Disclaimers and Limitations of Liability

8.1 Service Disclaimers

⚠️ Important Limitations

  • No Medical Advice: CLARINA YOUR COMPANION IN LIFE LIMITED is not a substitute for professional medical, psychological, or psychiatric care
  • No Warranties: Our service is provided "as is" without warranties of any kind
  • AI Limitations: AI responses may contain errors or be inappropriate in certain contexts
  • Availability: We do not guarantee 100% uptime or continuous service availability

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, CLARINA YOUR COMPANION IN LIFE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

8.3 Consumer Protection Laws

Nothing in these Terms limits your statutory rights as a consumer under applicable Irish, Austrian, German, or Swiss consumer protection laws. Where consumer protection laws apply, our liability is limited only to the extent permitted by such laws.

9. Indemnification

You agree to indemnify and hold harmless CLARINA YOUR COMPANION IN LIFE LIMITED from any claims, damages, or expenses arising from:

  • Your violation of these Terms of Service
  • Your misuse of our services
  • Your violation of any third-party rights
  • Any content you provide that infringes intellectual property rights

This indemnification clause is subject to applicable consumer protection laws and does not apply where prohibited by law.

10. Governing Law and Dispute Resolution

10.1 Governing Law

🇮🇪 Irish Law Applies

These Terms of Service are governed by and construed in accordance with Irish law. CLARINA YOUR COMPANION IN LIFE LIMITED is incorporated in Ireland and subject to Irish jurisdiction.

🇪🇺 EU Users - Additional Protections

While Irish law governs these Terms, users in Austria, Germany, and Switzerland retain their consumer protection rights under local law. GDPR and other EU regulations apply to all data processing activities.

10.2 Dispute Resolution

📞 Contact Us First

Before initiating any legal proceedings, please contact us at info@clarina.ai to resolve disputes amicably. We are committed to finding fair solutions.

10.3 Consumer Rights

Nothing in these Terms affects your rights as a consumer to bring proceedings in the courts of your country of residence or to use alternative dispute resolution mechanisms available under local law.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

  • Notify you via email at least 30 days before changes take effect
  • Display a prominent notice in our application
  • Update the "Last Updated" date
  • Provide a summary of key changes

Your Options When Terms Change

  • ✅ Continue using our services (acceptance of new terms)
  • ❌ Stop using our services before changes take effect
  • 📧 Contact us with questions or concerns
  • 🗑️ Delete your account if you disagree with changes

12. Contact Information

Legal and Business Inquiries

Email: info@clarina.ai

Support: support@clarina.ai

Address: 59 Downsight Heights, Skerries, CO. Dublin K34 HY88

Tax Reference Number: 4430663NH

Effective Date: 12. Juli 2025

Last Updated: 12. Juli 2025

Version: 1.0

These Terms of Service constitute the entire agreement between you and CLARINA YOUR COMPANION IN LIFE LIMITED regarding your use of our services and supersede all prior agreements and understandings.

Thank you for choosing CLARINA YOUR COMPANION IN LIFE LIMITED as your digital companion. 💝